CRRC.EV assures to supply the original parts, and offer life-long part supply service for the customers, to ensure the supply timeliness of all spare parts during the service life of the buses, and the quality assurance and urgent part demand of the customers may be confirmed to be met within 24h.

High-tech products are leading in China. The products passed the Chinese national compulsory authentication or 3C authentication, certificate of conformity, product environment protection information authentication, TS16949 quality management system authentication certificate, EU system authentication and so on, which mean that the quality is assured and reliable.

Any service engineer of CRRC.EV must experience practice of 2 years in the factory, including the strict training and operation in all posts of assembly line and debugging line, comprehensively grasp all positions including the finished vehicle parts and system parts, and be able to fix all kinds of troubles during the operation of the vehicles.

Any aftersales employee of CRRC.EV must take his position with certificates including special electrician operation certificate, vehicle maintenance technician certificate and other kinds of skill certificates and so on; CRRC.EV develops an assessment system on the employees to comprehensively assess them in several directions including behavior, technical ability and service attitude, and encourages the employees to be better and offer better services for the customers.