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Aftersales service
Service philosophy
CRRC TIMES ELECTRIC VEHICLE CO., LTD. always sticks to the service philosophy of Greenery Service in All Directions, offers professional, effective and close service, form a service brand of Greenery Service and give you a tree shade at any time.
  • Professional

  • Effective

  • Close

Service objectives
CRRC TIMES ELECTRIC VEHICLE CO., LTD. tries to form a 5-Star Service Team to offer life-long worriless service for the customers and let them experience the value of service.
24h hotline 400-175-5678
Serivce promises
Class one fast response01
  • 365days

    400-175-5678

    Service hotline is available

  • 24h

    The service engineer is on duty at any time

    2h to the accident site

  • 0distance

    The service engineer enters into the customer’s

    site to realize 0 distance in service

2 extra-long quality assurances02
  • 6years

    The quality assurance mileage of the finished vehicle is leading in the industry

  • 16k km

    Extra-long quality assurance of the vehicle body frame

3 free service03
CRRC.EV respects the customers’ interests, with reduction of customers’ cost as the objective, and introduce the view of Maintenance Instead of Repair into the aftersales processes, to ensure the vehicles always in good conditions, extend their service life, improve the safety and comfort in driving, present value-added service and let the customers free from worry.
  • Free running-in maintenance of new vehicles

  • Free inspection of new vehicles

  • 3 levels of training mechanism

4 standard services04
  • Uniform service view

    CRRC TIMES ELECTRIC VEHICLE CO., LTD. always sticks to the service philosophy of Greenery Service in All Directions, offers professional, effective and close service, form a service brand of Greenery Service and give you a tree shade at any time.

  • Uniform service quality

    The professional service team, convenient service network and careful service spirit of CRRC.EV ensure the customers to enjoy high-quality service at any time and place.

  • Uniform service standards

    The engineers of CRRC.EV serve the customers in accordance with the uniform service standards, professional service processes and operation methods, and the customers may enjoy the standard and uniform services.

  • Uniform rates

    In view of the vehicle type, kinds of the parts and man-hour rates, CRRC.EV developed detailed service rate standards and part price standards, to ensure the prices uniform and open in the whole country.

5 high-quality service assurances05
  • Expert team
  • Original parts
  • Technical leading
  • Universal engineers
  • Employment with certificate
CRRC.EV has a class one team of technical experts and service engineers in the domestic bus industry, which offers professional services with its deep technical experience.
CRRC.EV assures to supply the original parts, and offer life-long part supply service for the customers, to ensure the supply timeliness of all spare parts during the service life of the buses, and the quality assurance and urgent part demand of the customers may be confirmed to be met within 24h.
High-tech products are leading in China. The products passed the Chinese national compulsory authentication or 3C authentication, certificate of conformity, product environment protection information authentication, TS16949 quality management system authentication certificate, EU system authentication and so on, which mean that the quality is assured and reliable.
Any service engineer of CRRC.EV must experience practice of 2 years in the factory, including the strict training and operation in all posts of assembly line and debugging line, comprehensively grasp all positions including the finished vehicle parts and system parts, and be able to fix all kinds of troubles during the operation of the vehicles.
Any aftersales employee of CRRC.EV must take his position with certificates including special electrician operation certificate, vehicle maintenance technician certificate and other kinds of skill certificates and so on; CRRC.EV develops an assessment system on the employees to comprehensively assess them in several directions including behavior, technical ability and service attitude, and encourages the employees to be better and offer better services for the customers.
6 worry-free supports 06
  • vehicle archives
  • Free consultation
  • Regular inspection
  • Active care
  • Multiple maintenance
  • Regular follow-up

To establish archives for the newly purchased vehicles, and return visits and service consultation and support will be done by phone within 3 months.

CRRC.EV promises to offer life-long free technical consultation service for the vehicles, actively assist the customers to fix any problem of the vehicles, to ensure the normal operation of the customers’ vehicles.

When each high temperature season is coming, CRRC.EV offers high temperature safety inspection service of the vehicle electric driving system and other parts for the customers free of charge, and also carries out general safety survey. In view of the statutory maintenance requirements of the vehicles, CRRC.EV offers technical instruction services for the customers free of charge.

CRRC.EV does what the customers want. During each plum rain season, winter rainy or snowy low temperature period, summer high-temperature weather and other severe weathers, CRRC.EV sends its aftersales employees to sincerely and warmly remind the customers for prevention by visiting, letter, Wechat and short message to take preventive measures.

CRRC.EV offers several kinds of service activities for the customers in each year, to offer comprehensive and professional maintenance and quality assurance services for the customers’ vehicles.

Within 3 days after a service is finished, the hotline will visit the customer to learn about his satisfaction about the service.

vehicle archives

To establish archives for the newly purchased vehicles, and return visits and service consultation and support will be done by phone within 3 months.

Free consultation

CRRC.EV promises to offer life-long free technical consultation service for the vehicles, actively assist the customers to fix any problem of the vehicles, to ensure the normal operation of the customers’ vehicles.

Regular inspection

When each high temperature season is coming, CRRC.EV offers high temperature safety inspection service of the vehicle electric driving system and other parts for the customers free of charge, and also carries out general safety survey. In view of the statutory maintenance requirements of the vehicles, CRRC.EV offers technical instruction services for the customers free of charge.

Active care

CRRC.EV does what the customers want. During each plum rain season, winter rainy or snowy low temperature period, summer high-temperature weather and other severe weathers, CRRC.EV sends its aftersales employees to sincerely and warmly remind the customers for prevention by visiting, letter, Wechat and short message to take preventive measures.

Multiple maintenance

CRRC.EV offers several kinds of service activities for the customers in each year, to offer comprehensive and professional maintenance and quality assurance services for the customers’ vehicles.

Regular follow-up

Within 3 days after a service is finished, the hotline will visit the customer to learn about his satisfaction about the service.

Service network

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National service network

Aftersales centers were established in over 40 large or middle cities in China to timely respond to the customers.

2h response mechanism

For any vehicle malfunctions during operation or maintenance, CRRC.EV promises to send a local aftersales engineer within 2 hours to the site to learn about the details and settle the problem.

24h service hotline

CRRC.EV sets up a 24h service hotline to respond the customers in all directions.

400-175-5678